Policies
Quality Management
LAC Consilium Limited will deliver the highest quality of service to its clients, demonstrating consistently high class standards of professionalism.
All activities carried out by LAC Consilium Limited, which have an impact on our clients, are controlled and regularly monitored to ensure that the highest standards are maintained throughout every aspect of the company, to satisfy and safeguard our clients and encourage continual improvement and growth of the company and its reputation.
Our objective is to achieve complete customer satisfaction and success by providing a service, which conforms to all relevant requirements of each individual customer. Our operations policy and procedure ensures that all work, from initial enquiry through to contract completion, is undertaken conscientiously and in a manner, which sets and maintains the highest professional standards of service.
Our operating protocol is simple: we guarantee our quality by ensuring every member of our experienced workforce follows the policies and procedures applicable to their area of working role.
All procedures and practices, routine or specialised, whether formally documented or personally administered, are subject to regular monitoring, analysis, beneficial feedback, updating and improvements. Our operating framework demands that activities are effectively controlled and undertaken according to company policy and the client requirements. To ensure these objectives are met, we review our activities at regular intervals.
LAC Consilium Limited is a continually expanding company located in Bedfordshire yet operates on a national scale, with staff across the country. No task has yet been found too large or too small.
LAC Consilium Limited operates efficiently whilst catering to every business need of each client and each programme is unique to that client. We listen to their needs, highlight any weaknesses and offer quality solutions. Our aim is to fulfil every requirement and exceed every expectation to our maximum potential, encouraging a resultant high level of well deserved respect and appreciation from our clients. Along with this professionalism, LAC Consilium Limited has an extremely friendly and professionally qualified members of staff whose persona, which as a faultless combination, has helped to build our excellent reputation.
Environmental
LAC Consilium Limited aims to promote safe, responsible, and efficient road use in the U. K. We do this through improving standards within the Road Transport and Driving Industry. Through this we strive to create more conscious and responsible employer and driver attitudes and behaviour.
LAC Consilium Limited recognises the necessity and importance to strive towards continuous environmental improvement and reduced carbon emissions.
We will:
- conduct our own operations and activities to reflect best environmental practice i.e. the use of buildings and vehicular activity will be minimal and where such use and/or activity is necessary, the most efficient practises will be adopted
- effectively communicate with all employees and contractors on Environmental Policy and performance
- identify and provide appropriate information, advice, and training for all employees and contractors as encouragement to develop new ideas and initiatives
- promote, utilise and implement our effective environmental management strategies
- undertake regular reviews of our environmental management strategies and assess their effectiveness and robustness ensuring continuing fitness for purpose
- ensure that all products and services support this Environmental Policy where practicable and clients improve their own practical performance
- ensure all employees and contractors follow the principles of this Policy
Privacy
LAC Consilium Limited is registered with the Information Commissioner's Office (ICO) and is committed to maintaining your privacy. We promise to collect information fairly and in good faith and we will never share your information externally without requesting your prior permission. When using your personal information, LAC Consilium Limited will act in accordance with all current legislation. Any personal information we request from you is safeguarded under the Data Protection Act 1998. We require personal information from you in order to understand your needs and provide you with an excellent service, and in particular:
- to improve our products and services
- to periodically send promotional emails or other information which we think you may find interesting
- to contact you for market research purposes – although we will only pass on your details to third parties who may contact you for marketing purposes with your prior approval
- to customise the website according to your interests
- for internal record keeping.
Should you wish to read the information that LAC Consilium Limited holds about you, please contact us. Whilst we reserve the right to make a nominal charge for such information requests, we are unlikely to do so. We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
For more information, please e-mail us at enquiries@lac-consilium.com.
Corporate Fleet Solutions is a trading name of LAC Consilium Limited, registered in England (company no. 06588730 and VAT registration no. 932 0325 61) and registered office details: LAC Consilium Limited, Victoria Suite, Vintage House, 36-37 Albert Embankment, London, SE1 7TL.
Copyright © Corporate Fleet Solutions 2008-2010. All rights reserved and any unauthorised copying, duplication, reproducing, selling, or distribution, whether for commercial or personal use, will constitute an infringement of copyright.